Refund policy
Returns
Every EPHYN item is made to order specifically for you. Because of this, we do not accept returns or exchanges for:
- Incorrect size selection
- Buyer's remorse
- Preference changes
- Orders placed in error
Please review sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.
Please contact us within 14 days of delivery at hello@ephyn.com.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging (when applicable)
After reviewing your request, we'll arrange a replacement or issue a refund when appropriate.
Cancellations
Orders may only be canceled before production begins.
Because our products are made to order, production often starts shortly after an order is placed. Once production has started, orders cannot be canceled or modified.
If you need to cancel an order, please contact hello@ephyn.com as soon as possible.
Exchanges
We do not offer direct exchanges.
If you receive a defective or incorrect item, we'll gladly replace it at no additional cost.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Lost Packages
If your package appears to be lost in transit, please contact us at hello@ephyn.com.
We'll work with the shipping carrier to investigate the issue and determine the appropriate resolution.
Questions?
We're always happy to help.
Email: hello@ephyn.com
Phone: (980) 202-1553