Shipping policy
Shipping Policy
Order Processing
Every EPHYN item is made to order.
Once your order is placed, it enters production before shipping. Estimated delivery dates displayed during checkout are automatically calculated based on our fulfillment process and shipping carrier estimates.
Please note that production and shipping times may vary during holidays or periods of high demand.
Shipping
At launch, EPHYN currently ships within the United States only.
Shipping costs are calculated and displayed during checkout before payment is completed.
Order Tracking
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to update after your shipment has been dispatched.
Address Changes
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error, please contact us immediately at hello@ephyn.com. While we'll do our best to help, we cannot guarantee address changes once an order has entered production.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Email: hello@ephyn.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging (if applicable)
We'll review your request and work with you to resolve the issue as quickly as possible.
Questions?
If you have any questions about your order or shipping, we're here to help.
Email: hello@ephyn.com
Phone: (980) 202-1553